FAQ

We cover the Nottinghamshire region only at this stage, and delivery is free within 10 miles of the city centre. Charges apply further afield. If staying at a registered camp site within the East Midlands region please contact us to check we cover the area. In our commitment to reach as many of you as possible we will deliver outside of Nottingham which may incur a delivery fee. If you are outside of our normal delivery radius please contact us before booking online and we will confirm delivery fee. This fee will be added to your booking and itemised for invoice. For Fleet bookings of a minimum of 4 tents we will cover the full east midlands area - please contact us to discuss fleet bookings

You'll need a 6x6 metre flat grassed area for us to safely pitch our 4m tents, and for our 5m tents, you'll need a 7m x 7m flat grassed area. This area needs to be free from stones, rubbish, dog poo etc. We can't pitch on decking, concrete or artificial grass.

In order to book your Glamp Experience, simply send us your date and post code/area for delivery so that we can confirm availability on your date, in your area. When you're ready to go ahead there'll be a £25% deposit due. You can pay this online via credit/debit card/Paypal as part of the booking process and secures your date in our calendar, the final balance will be due on or before the day of your Glamp Experience - we will send you an invoice for this amount with a link to pay online.

simply get in touch with us, we'll happy to walk you through any changes.

We're happy to work with you to create the perfect Glamp Experience, as part of the booking process once your deposit is paid and your date confirmed, you will be sent an email with your exclusive link to our Aesthetics Lounge, here you will be able to specify the set up time, provide us with any additional info and then create your theme such as bunting/garland colour and style, along with interior and exterior decorations.

Yes! We are delighted to be able to offer balloon garlands through one of our trusted suppliers with a 10% discount, these not only look amazing but can be used to create/compliment the theme of your Glamp Experience. Contact us and we'll get you referred for your discount.

Sorry, no pets allowed! This is to ensure our tents remain not only clean, but allergen free for every user.

We'll deliver to you contact free (phew!) We'll also clean the tent before your use and disinfect things like the zips and centre poles. Providing it isn't raining (famous last words) we'll leave the tent doors open when we leave to ensure there has been adequate air flow. Our bedding is boil washed and steam ironed before use, not just for luxury, but for cleanliness too.

Simply contact us and we can work with you to either cancel or rearrange your booking for another date. Unfortunately we cannot refund deposits - we would however at this stage work with you to transfer your deposit to another date if appliable.

Yes! we're constantly improving the way in which we do business. You can now make your deposit payment online, you will be prompted to do this when you have completed your booking form online. You will then be invoiced for the remaining balance which you can either pay online via credit/debit card, bank transfer or cash on the day. This also helps us remain contact free!

Once your booking is confirmed, you will receive a final invoice from us. For Weddings/Festivals/ Campsite / Multi- Tent Bookings, payment will be required 7 days before the date of the event, you can make this payment securely online. For all Garden Glamping packages, you can pay the final balance on the day of your Glamp Experience. We carry a card reader and will be able to take payment for the final amount by cash/credit card/debit card/Apple Pay/android pay.

Our tents are manufactured to withstand most weather conditions, however, we reserve the right to cancel or amend your booking if winds exceed 40mph and/or the weather conditions pose a threat to life.

That's right, we currently have a fleet of 6 tents, this number is subject to change as one of our owners is like a magpie for a new bell tent! This means, that if you have something larger in mind; wedding, festival, hen party, team building, campsite etc we can certainly provide the tents for you. For fleet bookings, you do not have to stick with one type of tent/package; you may wish for a combination of chill lounges, couples packages and group packages. Whatever your idea we'd love to help make this happen. Drop our fleet manager a line to discuss more at fleet@glampexperience.co.uk

Absolutely, we're insured for public liability up to £1,000,000

Yes! Bell tents are so versatile, if you have the space we've got the tents 😊 We can work B2B and provide hire for: Festivals, Award Ceremonies, Charity Balls, Photo Backdrops and more. Contact us to discuss your requirements fleet@glampexperience.co.uk

Set-up takes up to 2hrs It takes approximately 30minutes to pitch the tent, this can be longer if the ground is hard/uneven/obstructed by roots. We'll then decorate and check/replace fairy lights and batteries; this takes approximately 20minutes. Finally we'll make the beds, this can take up an hour especially if there are more than 9 beds to make.

Yes! As part of your Aesthetics Lounge submission, we'll also ask you to tell us what time you'd like us to set up. Our default delivery time is 11am. Please allow 15mins either side of this as traffic etc could delay our arrival. We will communicate with you if we expect to be delayed by more than 15 minutes. Please ensure there is parking and suitable access to your chosen set-up space.

Ahead of your booking you will be sent our tent rules, this helps you to be aware of activities that could damage the tent. Tent Rules No shoes are allowed inside the tent(s), a doormat and shoe basket are provided to enable you to remove and store your shoes. No pets inside the tent - in addition to hygiene and allergies, pets can burst air beds with their paws and damage the tent's canvas. Do not swing or dance on the centre pole or run/jump around the guy ropes. Any damages arising from the above will result in a £180.00 damages fee being charged. Should the damage exceed this fee, for example if we have to replace a tent, you will be sent an itemised bill.

Understanding Our Damages Fee(s) As our tents are for commercial use and hired out to our consumers for a variety of event types, they must be professionally serviced/repaired. For example - if the tent canvass is damaged and deemed repairable it will be sent to our specialists for repair. This will involve packing and securely couriering the tent both to and from the repair specialists, in addition to the repair itself. During this time we are also physically unable to hire the tent to customers. Damages Fees are Per Tent meaning:- If you have hired more than one tent and damages are found to more than one tent you will be charged a damages fee for each damaged tent. Understanding Our Replacement Fee(s) If the damage(s) to our tent is irreparable and requires replacement, you will be charged a replacement fee which will be itemised per item to be replaced- you can find an example of these fees below: 6m Tent Full Replacement - £850.00 5m Tent Full Replacement - £620.00 4m Tent Full Replacement - £420.00 4m Tent (Webbed design) Full Replacement - £510 6m Groundsheet Full Replacement - £200

For fleet bookings we'll charge a refundable £100 deposit per tent. This is refunded after your event and once the tents are inspected and free from damage.

No. In addition to the potential to damage the tent(s), smoke fumes within a tent seep deep into the fabric both the tent and its soft furnishings